By means of a smartphone, customers can get in contact with the service in order to receive expert help directly at their facility.
Competent help directly at the facility: The new free service app from Schuler makes exactly that possible. Through their smartphone, customers can quickly find answers to their questions and help solve a problem, for example, by evaluating the Schuler experts’ pictures and videos, which were entered via the app. The software is part of the SmartPress Shop concept, with which Schuler will present solutions for networking in forming technology at the EuroBLECH trade fair in Hanover.
“With the Service App, we are even better able to help our customers increase the availability of their systems and minimize downtimes,” says Managing Director Axel Meyer, Head of the Service Division at Schuler. “The dialog with Schuler’s experts on the intuitive software usually leads to a faster problem solu- tion. Through their smartphone, the customers receive a competent support from us while they are at their press. It can not get any faster. ”
With the experience of tens of thousands of installed Schuler presses in the background, the service can often locate the cause relatively easily by means of the image or video file that the customer has recorded on the system with the app. If a component has to be exchanged, the user can capture it with the camera of his smartphone and send a request to the service using the part number.
If necessary, the service hotline can also be called from the app. On request, users can also receive product information and service news – for example, on appointments for training courses or software updates for plant controls – as push messages on their mobile phones to keep up to date.