Install, maintain and repair MultiCam CNC Routers, Plasmas, WaterJets, Lasers and Knife Cutter machines. Technician will be trained in all machines and will be providing professional support and training on-site, via phone and e-mail. Responsible for completion of all documentation required for calls and service.
Duties and Responsibilities
• Support customers as needed on-site • Determine Warranty Status • Install and preventive maintenance on all machine types • Locate and disburse parts and part numbers • Knowledge of and ability to operate all MultiCam products • Knowledge of and ability to operate all software sold and supported by MultiCam • Excellent attendance and being punctual is mandatory • Travel domestically is required with possible international travel. • Complete other assigned tasks as required Required Skills • Mechanical and Electrical aptitude a MUST • Excellent understanding of basic electricity and electronics • Strong verbal and written communication skills • Excellent Customer Service Skills • Ability to read schematics • Preferred prior knowledge on computer-aided design (CAD) /computer-aided manufacturing (CAM) software. • PC literate with strong Microsoft Word, Excel, email, and file compression skills • Ability to work in a fast-paced environment • Personal and reliable transportation is a must, mileage reimbursed • 50% travel domestically with the possibility internationally. Some travel with short notice.
Education/ Other Requirements
• Associates degree or related experience in Electrical or Mechanical Engineering preferred