Company Name:

Mitsubishi Electric Automation, Inc.

Location:

Detroit, Michigan

Approximate Salary:

Not Specified

Job Category:

Engineering

Position Type:

Full Time

Required Experience:

2 - 5 years

Required Education:

Associate Degree

Date Posted:

November 2, 2017

CNC Field Service Engineer II

 

Position Duties and Responsibilities

·          Provide technical service and support to our customers, including: MTBs, dealers, and end-users, via:

·         On-Site service at customer facilities using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems

·         In-House telephone support using an automated call distribution network (ACD) with heavy call volume maintaining department goals for time to answer and total log-in time

·         Communicate with customers in e-mail, on-line chat and internal technical forums

·         Diagnose equipment breakdowns where knowledge of machinery and other automated systems is used to maintain customer UPTIME 

·         Install components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized

·         Support the in-house systems for diagnostics such as simulators, programming systems, tools, etc.

·         Present and sell customers our value added services (VAS) to help accomplish their UPTIME goals; Cloud CNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.

·         Promote the sales of spare parts to customers which would further assist in their machine UPTIME

·         Determine, order, and replace parts as necessary while maintaining the consignment inventory account by following up on the defective and unused parts returns

·         Enter all technical claims, service activity, follow ups, and other customer related inquiries into SAP, while maintaining data integrity

·         Support the business operations, including:

·         Participating in company training programs whereby passing with satisfactory levels

·         Create and/or update technical documentation

·         Feedback areas of improvement in design to the Technical Support Engineers

·         Feedback to management for newly found issues

·         Follow up on performed service calls and open technical support claims using established database via company phone and e-mail systems

·         Cooperate with and take instruction/ support advice from Senior Engineers

Travel Requirements 

·         70-80% travel based on customer demand, primarily with in region: Detroit/Michigan,

Essential Education, Skills and Experience

·         BSEET or equivalent related experience

·         0-3 years’ experience in field service for industrial automation

·         Ability to sell value added services to customers

·         Knowledgeable on electrical and mechanical tools for machine repair

·         Mechanical aptitude

·         Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment

·         Ability to read and understand technical documentation: schematics, logic, procedures, etc. 

·         Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues

·         Organization skills for arranging travel plans and service call schedule

·         Ability to travel by car and plane to on-site service calls

·         Ability to be “on call” to meet customer’s service needs as they arise

·         Ability to perform a hands-on role in an industrial environment, including but not limited to: wearing of proper safety attire, maneuvering into tight locations, occasional heavy lifting and carrying, standing on hard surfaces, and knowledgeable on electrical and mechanical tools for machine repairs

·         Team orientation

·         Computer proficiency – knowledge of MS Office (Outlook, Word, Excel)

·         Customer focused

Beneficial Education, Skills and Experience

·         Experience in Computerized Numeric Controls (CNCs) products preferred

·         Experience in Motion Controllers (AC and DC) and Programmable Logic Controllers (PLCs) a plus

·         Experience in field service a plus

 

Company Name:

Mitsubishi Electric Automation, Inc.

Location:

Detroit, Michigan

Approximate Salary:

Not Specified

Job Category:

Engineering

Position Type:

Full Time

Required Experience:

2 - 5 years

Required Education:

Associate Degree

Date Posted:

November 2, 2017

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